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Which Agreement Outline Performance Requirements For A Vendor

This may indicate that there is a difference between an audit and a performance evaluation. But for our purposes, we examine them in the same way: to check whether the supplier`s activity was effective or not. If the Service Provider is acquired by another company or merges with another company, the Customer may expect its SLA to remain in effect, but this may not be the case. The agreement may need to be renegotiated. Don`t make assumptions; Keep in mind, however, that the new owner does not want to alienate existing customers, so they can choose to abide by existing SLAs. External vendors bring programs into the fleet to perform a function for which the fleet does not have the expertise or resources to perform it in-house. This part of the supplier`s performance – if the program can actually get the job done – can and should be reviewed regularly by the fleet manager. Overall, the audit of contract providers begins with the setting of expectations by the supplier and the customer, and its goal is to ensure that the service, transactions and performance are of the highest quality and accuracy. Service level agreements allow your organization to meet the following 8 points: Whether your organization has implemented a contract or a service level agreement with a vendor, both should be managed and reviewed regularly. Both should not be considered static documents as they will change.

Both must be actively monitored, managed and contain a defined framework for managing and monitoring change for the duration of the supplier relationship. Customers can create common metrics for multiple service providers that consider cross-vendor impacts and the impact the provider may have on processes that are not considered part of their contract. This last point is essential; Service requirements and vendor functionality are evolving, so there needs to be a way to ensure that the SLA is kept up to date. A service level agreement (SLA) focuses on the performance measurement and quality of service agreed upon by your company and the supplier and can be used as a measurement tool as part of the contract or as a stand-alone document. The main purpose of an SLA is to describe the level of service provided. Simply comparing the vendor`s results with past performance (essentially benchmarking) is just the beginning. Again, maintenance management programs generate a large number of transactions, and each of them contains a number of information fields. And the accuracy and timeliness of this information is an essential part of tracking and managing costs. Here are some examples of what a fleet manager should audit: Usually, these processes and methods are left to the outsourcing company to ensure that these processes and methods can support the SLA. However, it is recommended that the client and the outsourcing company work together during the SLA negotiations to dispel misunderstandings about the process and method of support, as well as the management and reporting methods. From a performance perspective, the SLA can provide an indicator to be used to assess the quality of resale transactions, both in terms of dollars and cents and timing: a clearing clause is an important provision in which the service provider agrees to compensate the client company for breaches of its warranties. .

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